STORE POLICIES & SHIPPING

CUSTOMER CARE

​​Welcome to Studio Gloriana. Each piece is unique and is designed and made to a high standard.

SHIPPING

All items will be carefully wrapped, padded and shipped in a bubble wrap envelope to protect it, within three to five days after payment clears.

To avoid delay or potential loss, please check that the address you give me is correct – including postal code/zip code.

Local pickup is available if you live in the Greater Victoria area. Please message me if you would like to arrange local pickup. I am happy to coordinate this with you.

Canada and U.S.

- All orders within Canada will go by Expedited Shipping. Upgrades are available upon request.

- All orders to the United States will be shipped by Air Mail or Tracked Parcel. If you wish to use a different shipping option, please message me via my Contact Page for an estimate and we can work together to ensure you get your item(s) as quickly as possible.

***PLEASE NOTE ALL SHIPPING TIMES ARE ESTIMATES! STUDIO GLORIANA HAS NO CONTROL OVER SHIPPING TIME AND POSTAL DELIVERY SERVICE***

International

Shipping to places other than the United States can be arranged. Please message me via my Contact Page for a cost and delivery estimate.

Customs

Customers requiring shipping outside Canada are reminded that Studio Gloriana is not responsible for any item confiscated by any federal customs authority. Please be aware of your country’s import rules before purchasing. All taxes and duties, or other fees, on any purchase made from Studio Gloriana are the responsibility of the buyer.

REFUNDS AND EXCHANGES

Unfortunately I cannot offer refunds, returns or exchanges.  Please contact me with any questions you may have prior to placing your order.

DAMAGED IN TRANSIT

If an item is damaged in transit, Studio Gloriana will repair it for a reasonable fee and the cost of shipping it back to you. Please message me via my Contact Page in advance of returning an item damaged in transit. Items returned without notification will not be accepted.

CUSTOM DESIGNS

Please send me a message via my Contact Page if you are interested in commissioning a custom-designed piece.

PAYMENT METHODS​


- PAYPAL (Credit/Debit/Balance)
- Bank Transfer

- Offline Payments (Local Only)