FAQ

Frequently asked questions

Can I pick up my order locally?


Yes, you can! Send a message via my Contacts page, and we can arrange it.




How does the re-design process work?


I aim to provide a stress-free experience for you! Free consultation on what piece you would like reimagined is the first step. I will give you an estimate, and we will make decisions based on your budget. You are invited to be part of the design process if you wish to be, as it moves along. A 50% deposit is required, with the remaining 50% due upon completion of the piece. Send me a message via my Contacts page, to arrange a face-to-face visit. We can also offer an online service if COVID-19 precludes in-person meetings.




Do you offer refunds or exchanges?


Unfortunately, I do not accept refunds or exchanges. Each piece is made to a high standard, free from flaws or defects. Please ask as many questions as you wish

to enable you to make a worry-free choice.




What about shipping?


If an item is damaged in transit, I require photos before I will accept a return. Please do not ship an item back to me before approval of a return.

We offer flat rate $15 expedited shipping and complimentary shipping in Canada over $165. Shipping costs to anywhere else are actual calculated shipping costs. Express and Priority options are available for all items.




How do custom orders work?


If you would like to place a custom order, please get in touch with me via my Contacts page. My Viking Knit pieces are generally custom-made, because bespoke work guarantees the best fit. I am also happy to adjust for fit other items for sale in my Shop.




How can I pay?


Via PayPal or direct bank transfer. Cash will be accepted for local pickups only.